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Antavo security basics
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Register only with individual accounts – do not use a generic account, e.g. info@yourcompany.com
Do not share your password information with anyone
Multi-factor authentication (MFA) is highly recommended for signing in to the platform for increased security
Administrator users with elevated rights can enforce the use of MFA.
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The new password has to be re-entered in the ‘Confirm password' field to make sure no unintentional change is made.
Single sign-on
Single sign-on (SSO) lets users access all authorized network resources with one login. Usernames and passwords are validated against your corporate user database or other client apps rather than Antavo managing separate passwords for each resource. Some of Antavo’s integrations use SSO authentication through the Auth0 identity management platform.
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There are a few security measures that you need to take under the Settings menu of the Antavo Backoffice.
Define the password complexity rules and expiry time under the Passwords section
Select a timezone for your loyalty program under the Localization section
Please note that the configuration of imports, exports, and workflows (including both campaigns and ‘On a date’-triggered general workflows) reflects the actual execution and is based on the UTC timezone and displayed in the Backoffice accordingly.Determine the session length of the brand under the Security tab
Data backup
Antavo creates a backup of all customer data based on its data backup policy . Backups are located in the same stack as production instances. Please reach out to the Antavo Service Desk in case you have further questions or requests.
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Security logs can be accessed by opening the Security logs tab of the Settings menu. This page lists all login and password reset information that occurs in the specific brand.
Read more about the details that can be accessed here.
Workflow logs
Workflow logs can be accessed both from the point of a specific workflow or from a specific customer. A new item is added to the logs every time a workflow is triggered by an event or a date. The lists give information on the date (the exact date and time), time (duration), type, trigger, and output (success or failure) of workflow execution.
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Find information about the retention time of logs here. |
Access management
User role permissions
Antavo enables the creation of new Backoffice users with distinct roles, each with configurable access levels to the platform. In some cases, users may need access (see, edit, and delete the value) to a particular object but need restrictions on individual fields.
User groups
The User groups module allows the controlling of record-level access of Backoffice users. Setting up user groups simplifies the process of aligning users, organizational structures, and roles.
Customer mapping
Creating customer mapping rules allows to batch-update various attributes of customers, based on their previously set grouping. This helps in organizing the customers to separate compartments in the Backoffice without importing.