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Find this setting by navigating to General settings → Users, select the platform user and scroll down to the bottom of the page.
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What happens if MFA is enforced but the settings are not done correctly?
If the user is required to log in using MFA, but it is not yet set for the brand (the module is turned off) or the user (the Google Authenticator app is not connected to Antavo), then the following page will appear upon login:
After logging the user is navigated to: loyalty.brand.antavo.com/user/2fa/select
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All the menus (main menu, module menu) are disabled
There is a logout button beside the “Next” button.