Antavo’s Wallet module provides a frictionless way to boost the loyalty program with offline experiences. Loyalty passes include a barcode or QR code for identification. Customers can download the passes on their mobile devices and use them to collect points or redeem their rewards in your offline stores and events.
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Select the type of pass you want to create
Coupons
Passes can be used to reward customers with coupon delights that they can use to get discounts when making a purchase in your physical stores.
Learn more about how to assign a pass template to coupon rewards here.
There are two ways you can reward your customers with a discount coupon:Claimable rewards
After customers spend their points on the membership site to redeem coupon rewards.Surprise and delight benefits
Unlike claimable rewards, instant rewards are not visible on the membership site. Instead of spending their points to claim a reward, you can surprise your customers with benefits if they complete specific actions, by setting up a rule in Antavo’s Workflows editor with a Reward claim action node.
Alternatively, you can use an Assign pass action node as well without a reward being assigned, but this can only issue a static coupon, meaning that the same coupon code will be displayed for every customer’s pass.
When using a surprise and delight solution, it’s especially important to notify the customer of the new reward through a workflowthat will trigger the email message from your provider’s system.
Membership pass
The membership pass can also be used as a digital loyalty card. It identifies the customer by their ID and lets them earn points in your physical stores by making purchases or checking in at an offline location. When the customer enrolls in the loyalty program we automatically send an email with a barcode or QR code that represents their unique customer ID. You can add the membership pass to the registration email sent by your own email provider as well. The membership pass can also be displayed on the membership site so customers can log in to find and download their own passes anytime.Event pass
Event passes behave and work the same way as coupons, but function as guaranteed entry into a specified offline event. Please note that coupon and event passes can only be assigned to Coupon types of rewards. This means that both coupons and event rewards should be set up as coupon-type rewards in the Reward editor.
On the top edge of Apple Passes, coupons have a perforated edge, membership passes are flat, while event ticket passes have a small cutout.
Tick the checkbox to enable Apple Wallet
Tick the checkbox to enable Google Pay
Select user group(s)
In case you use the User group module and enabled the Pass templates entity in the settings, you need to assign a group to the template. Unauthorized users will not be able to access the pass template in the Backoffice.Click ‘Select’ at the bottom of the page to continue
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Please note, that the push notifications services have to be configured by an Antavo administrator to make the beta version of push notifications operational. If you can see an alert on the top of the page referring to a missing service configuration, please contact us by submitting a ticket through theAntavo Service Desk.
Locations
Locations
Select locations from the dropdown list that should trigger a push notification
Learn how to add locations under the Locations section of this manual.Click the ‘Add location’ button
Add the text of the message in the field that appears
Trigger distance
Enter the distance of the location where the notification should be triggered.
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