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The Exports module allows accessing the data that the loyalty program generates. Administrators is stored in Antavo’s database. Backoffice administrators can generate reports to get an overall view of their the data of customers, coupons, or stores – among others – tailored to their actual requirements. The Export module enables them to define the content of the export using several kinds of fields and filters.

This chapter contains descriptions of the different export functions and instructions on how to create and configure exports on the Antavo loyalty platform.

current needs. When creating the export file, the module configuration interface provides options to add data fields and apply filters.

Find the configuration page of the module by typing 'Exports' into the search bar of by opening the Modules menu and searching for the ‘Exports’ module in the list. The page opens up to a list of existing reports generated by administrators.previously created exports with the following information:

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This page displays a list of exports created previously including the following information:

• Name
  Name of the export.

• Created at
  The date when the export was requested.

• Created by
  The Backoffice user who requested created the export linked to their profile page.

• Model
  This refers to the type of data type that the export contains.

• Target
  File transfer option selected when the export was created (FTP, FTP over SSL, or SFTP). If no target is defined, the export file is only accessible through the Backoffice.

• Status

  Anchor
  status status

  
  The system works with the following statuses:

  • Pending – the setup of the export is saved, but the export process has not started yet

  • Processing – the export process is in progress

  • Finished – the export process has finished, and the export is ready for download

  • Failed – the export process has failed.
    Please contact the Antavo Service Desk for further information if the issue persists.

  • Active - the export configured with repeated scheduling will trigger an export on the next scheduled time

  • Inactive - the export configured with repeated scheduling will not trigger an export on the next scheduled time

• Filesize
  The size of the export compressed file in bytes.

Sorting and searching for exports

Use the search bar on the top to search for specific files in your brand’s export history.

Click the ‘Name’ and 'Create at' column header to sort the exports based on name and create date.

Creating a new export

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• Click the ‘Create new export’ button on the left sidebar

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Data model

First, select the data model to export. The following models are available:

• Challenges

• Changes

• Content approval

• Coupons

• Coupon pools

• Customers

• Customer fields

• Events

• Products

• Rewards

• Stores

• Webhook logs

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  Click the ‘Next’ button to continue with the configuration of the export.

Configuring an export

Localization

• Name
  Set the name of the export.
  The downloadable export file inherits the name of the downloaded file will be inherited from the name you provide here.Timezone
  The brand’s timezone and the user’s timezone are highlighted separatelythe export.

• Select the timezone
  Time-related settings will be handled based on the selected timezone.
  The timezones of the brand and the current Backoffice user are highlighted at the top of the dropdown list.

  

Filters

• Filters
  Different types of filters amend the reports and make the query results more efficient.

  Attribute – drop-down list

  Define the filters to be applied (mandatory)

  • Attribute
    Select the property to include in the export. You can use any built-in and custom attributes that are listed at the bottom of the editor page.

  • Operator – drop-down list
    Select an action to include in the export.Value - Free-text field or drop-down list
    Define the value relating to the action to be performed in the export.
    The system allows combining
    Select the logical operator of the filter. The list of available operators depends on the type of attribute selected.

  • Value
    Define the filter value. Depending on the type of the attribute field, the input field can be:

    • free-text field - 'date:' expressions can be used and capital letters should be considered when using the ‘Equals’ operator

    • dropdown list

    • date selector(s).

The editor lets you combine the filters. The following options are available:

• and

  AND – adds

  a

  new criteria within the same set of filter criteria
  All filter criteria within

  the same filteringor

  one set have to be true to have the item added to the export file.

• OR – adds a new set of criteria

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Aggregation

Aggregation enables the export of data to be grouped by basic aggregation operators. The aggregation will be applied to every field which is mandatory to be filled.

• Tick the
  Any of the added sets of criteria have to be true to have the item added to the export file.

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Aggregation

Tick the ‘Aggregation’ checkbox to display a calculated or grouped value of the data in the export file instead of

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• Open the dropdown list at the bottom of each field to select the type of aggregation. This is a mandatory field to fill.

This can be set when creating or cloning an export within the Filters section. 

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a separate value for each item. The specific aggregation mechanism is to be set up in the next step under Field configuration.

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Field settings

If you’d like to add all the fields of the data model to the export file, tick the ‘All fields’ box.

Otherwise, select one of the available fields to be added to the export through the ‘Field’ dropdown list and click the  icon.

Each field added to the export populates a separate column in the export file.

Field configuration

• From
  The ‘From’ value is automatically populated from the ID of the field selected and cannot be modified.

• To
  The name of the field in the column header of the export file.
  If no ‘To’ value is added, the export will add the field to the header with the same name as it is in Antavo.

• Default
  This value will be added to data cells where the field value of the individual entity is empty.

• Replace values
  You can decide to overwrite certain data values that are stored in the database with a new value in the export file (eg. replace all ‘female’ values in the Gender customer field with ‘ladies' or replace ‘14’ values in the Age customer field with ‘underage’).
  Use the ‘Value to replace’ and ‘New value’ fields to define which value should be replaced and the target value added to the export.
  To map more than one value, click the ‘Add new field’ button.

• Aggregation
  This mandatory setting is available if the ‘Aggregation’ option has been enabled in the previous step.
  Please note that computed fields cannot be aggregated. If you’re unsure if the field is a computed field, check the editor interface of the field (Events, Customers) or consult the Antavo Service Desk.
  Use the dropdown field to select one of the available aggregation methods:

  • Group
    At least one field has to be marked as ‘group’, which defines the field that will serve as the base of aggregation. Please note the ‘group’ option cannot be selected for identifier fields (eg. customer ID).

  • Count
    Use this option to retrieve the number of individual entries in

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• • the report.

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• • This method counts the number of entries, not the fields.

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• • 
    Please make sure you add only one field

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• • with ‘count’ aggregation option.

  • Sum
    Use this option to retrieve the

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• • accumulated number of all numeric values of the data fields.
    Please note that this aggregation type is not applicable to non-numeric fields.

  • Average
    Use this option to retrieve

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• • the average value calculated from all the values of the items in the report.

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• • 
    Please note that this aggregation type is not applicable to non-numeric fields.

  • Min
    Use this option to retrieve the lowest

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• • value of all the attribute values in the report.
    The Min value of string-type fields is calculated based on alphabetical order. If there’s an empty field, it is always considered the Min aggregated value.

  • Max
    Use this option to retrieve the highest

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Field settings

In case you wish to export customers, rewards, stores, etc. with all fields, check the ‘All fields’ box.

Otherwise, use the ➕  icon and select a field from the drop-down list to add new data to the export.

Each field setting automatically appears as a row once you’ve added a new field, making it easier to keep track of them visually. Click the button to go back to editing the field settings.

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Each field will populate a separate column in the export file.

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• • value of all the attributes value in the report.
    The Max value of string-type fields is calculated based on alphabetical order.

File extensions

You can select between .csv and .psv file extensions.

For challenge exports, only the .json file format is available.

File format options

• Delimiter*
  Select the character that separates data in the export file.

• Enclosure*
  Select the character to group certain values into one data field.

• Newline*
  Select an option to determine how to add a new line.

• No header
  Tick the checkbox to exclude the header row from the export file.

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Scheduling

This option allows running the exports in a specified time and also set them as recurrent.* not applicable to .psv and .json files

Scheduling

By default, the files are exported at the time of the request, however, exporting the export can be scheduled based on UTC timezone by selecting the On‘On-date date’ or Repeated values ‘Repeated values’ in the dropdown list.

• On-date
  The export will start on a predefined date and time.
  Use It is possible to enter the date and time selector to specify the scheduled time by clicking on the icons in the Date and Time fields.
  It is also possible to enter the details manually.schedule manually, but you can also use the date and time selectors by clicking the and icons.

• Repeated
  Select this option to set the data export to be triggered periodically. Each time the new export will be added to the list on the Exports page.

  • Daily
    Set the time of the day when the export should

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  • be created.
    You can define multiple values in both fields by using a comma (,) to separate the values (eg. configuring the ‘Hour’ field with ‘1,13’ value would run the job twice a day, at 1 am and 1 pm).

    Adding * will trigger the execution of the job at every minute/hour.

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  • Weekly
    Select the day(s) of the week and set the time of the day.

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  • Monthly
    Select the day(s) of the month and set the time of the day.
    You can use the ‘Last’ value to make sure the export is started on the last day of the month, regardless of the number of days in a given month.

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Update Target

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Upload target

You have the option to download the export file from the Backoffice or to select a transfer option to get the file uploaded to a server directly.

Use the ‘Type’ field to decide how you’d like to access the file.

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• None
  Select this option to download your export file from the Backoffice through your browser.

• FTP

• FTP over Secure Sockets Layer (SSL)

• SFTP: SFTP users can create and save multiple exports a day with unique automatically generated file names.

Provide the details in the fields that appear after selecting an option.

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  Please note that currently, Antavo supports password-based authentication only.

After selecting one of thefile transfer options, you need to populate the following fields:

• Host

• Port

• Username

• Password

• Path (contains the file name)
  You can have multiple export files generated with unique file names by using placeholder values. Find the placeholder values that you can use listed under the configuration field.
  eg. If you add /upload/exports/Antavo_EventCounts_%Y%m%d path name, the ' %Y%m%d' placeholder is replaced with the current date, generating file names according to the date when the export runs (eg. Antavo_EventCounts_20230623.csv or Antavo_EventCounts_20230714.csv).

• Create archive
  You have the option to request a compressed archive of the output file by ticking the ‘Create archive’ checkbox.

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Don’t forget to click ‘Create’ after setting each required field to start the export process. 

Field list

Each data model has a different  Also, you are automatically navigated to the View tab after clicking the ‘Create’ button when adding a new export.

Fields

The list of exportable fields . This table contains each field name with the varies for each data model. The following table provides the name of each field, along with its data type, their possible values, whether they are it is mandatory, and their a brief description.

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After applying the filters and fields, click on the ‘Create’ button to start the export process.

This navigates to the export page to track the status of the export. 

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Export details

On the Export module page, you can find the list of previously created exports. By clicking the 'Details” button next to any export item, you can follow up with your exports and manage them under the subtabs of the page.

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View

The View tab opens up first after clicking the ‘Details’ button on the export listing page.

Status

You can track the status of the export in the upper right corner. You can find the descriptions of statuses here.

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Fields

The ‘Fields' section of the View tab displays the fields included in the export with the ‘From’, ‘To’, 'Default’ (if any) values of the fields.

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Download one-time export files

Non-scheduled and On-date scheduled export can be downloaded when the status of the export changes to ‘Finished’, the Download hyperlink appears under the summary . The ‘Download’hyperlink appears on the View tab under the summary of the export criteria. Click on the hyperlink this link to download the compressed file to your device.

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Besides receiving the file in the Downloads folder on your computer, will also get an email with a link to the exported file.

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When the export process has finished, the user who created the export will also receive an automatic email with the link to download the export file.

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Inactivate and reactivate repeated exports

You can inactivate repeated scheduled exports anytime by following these steps:

• Click the ‘Set inactive' action button on the upper right corner

• Confirm your choice in the dialog that appears.

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Once the export is inactivated, the button is replaced by a ‘Set active’ action button that you can use when you decide to reactive the export again.

Clone an export

Cloning allows repeating an existing export without having to create a new configuration from the beginningscratch. This feature is helpful for comparing the latest results with the data of a previous export to see the identify differences.

• Click the ‘Clone' 

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You can also modify the settings by changing the filters and fields. 

Navigate to the Exports module which opens up the list of exports.

Click on Details of the export that you wish to clone.

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Click on the Clone button in the upper right corner.

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The settings of the export appear.

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• button in the upper right corner
  You’ll be directed to the export configuration page automatically.

• Modify any setting of the export as necessary.

• Click the ‘Create’ button to start the new export process

The new export will be created as a new item on the Exports list.

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Log

A Logs tab is automatically added to the Export page of exports created with ‘Repeated’ scheduling, which lists all the runnings of the configured export with the following information:

• Created at
  The date when the export started running.

• Status

  • Processing – the export process is in progress

  • Success – the export process has finished, and the export is ready for download or has been uploaded to a server

  • Failed – the export process has failed
    Please contact the Antavo Service Desk for further information if the issue persists.

• Filesize
  The size of the export file in bytes.

• Error
  The reason why the export process failed (if any).

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Download repeated export

Export files with repeated scheduling can be downloaded from the Log page when the status of the export changes to ‘success’. Use the ‘Download’ button that appears in each row to download the compressed file to your device.

Each time a scheduled export process has finished, the user who created the export will also receive an automatic email with the link to download the export file.

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Change export schedule

The scheduling of previously created scheduled exports can be updated through the Export page by following these steps:

• Navigate to the Exports module page

• Click the ‘Details’ button in the corresponding row

• Navigate to the Change Schedule tab

• Modify scheduling settings as needed
  Switching between On-date and Repeated schedule types is not possible.

• Click ‘Update’ to save your changes

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Sorting and searching for exports

Use the search bar on the top of the module page to search for specific files in your brand’s export history.

Click the ‘Name’ and 'Create at' column header to sort the exports based on the export name or creation date.