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The Store Assistant Portal is a mobile application developed to run loyalty programs in a physical store environment. In-store staff members can use this application to submit transactions that involve point earning and burning, as well as initiating refunds for customers. This manual explains how to configure the app and explains the functionalities of the application.
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A staff member’s User profile has to be modified in Antavo's Backoffice before they use the application.
Open the
Settings menu from the main sidebarNavigate to the Users tab in the left menu bar
Click the ‘Edit’ next to the user
Uncheck the ‘Login enabled’ box at the bottom of the 'Basic settings' section
The new user will not be able to log in to the Antavo Backoffice interface.Associate the user with tenant user group(s) under the User groups field
Click ‘Save’
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Register the transaction by using the following information:
Claimed rewards
Select the coupons to redeem to reduce the total basket value of the current transaction.Register transaction
Enter the purchase value. The number of points to earn is calculated based on the point logic configured in the Incentivized purchase module.Redeem points
Use the slider to specify the number of points to spend or turn on the ‘Redeem all points' radio button to use all the points available to spend.
The monetary value is calculated based on the burn rates defined in the Burn rules module.
Click ‘Submit’
A summary screen will appear showing the submitted information.
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