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Multi-factor authentication (MFA) is an enhanced security measure. Once enabled, the Antavo Loyalty Platform Backoffice users will be required to provide two types of identification when logging in to the Backoffice.
Configure Multi-factor authentication
Follow these steps to set up MFA for increased security on your own profile.of your account:
Search MFA from the module list and make sure it is active. If the module is not enabled yet, contact Antavo Service Desk.
Click on your username's icon in the bottom left corner.
Click on the Manage profile ‘Manage profile’ button.
Go to the Two-factor authentication tab.
You will be asked to obtain the Google authenticator application for your mobile device.
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Once you have installed it on your mobile device, click Next select the ‘Google Authenticator verification method installed and click ‘Next’ and scan the QR code that appears on the screen. This action will add your Antavo account to the authenticator app on your mobile device.
You must enter Enter your password and the unique, 6-digit-code that you can find in the authenticator app to sign in to the Backoffice. A new code is generated every 30 seconds in the mobile device app.
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Enforce Multi-factor authentication
Brand owners or those who have elevated Backoffice administrator rights can enforce the platform users to use two-factor authentication when logging in for increased security. This functionality is available to be configured under the User editor interface.
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If the two-factor authentication is enforced, but the
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If the user is required user’s authentication has not been configured yet when trying to log in using MFA, but it is not yet set for the user (the Google Authenticator app is not connected to Antavo), then the following page will appear upon login:
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is redirected automatically to the MFA configuration interface (https://loyalty.{environment}.antavo.com/user/2fa/select
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) and has to go through all steps of MFA setup before accessing the pages of the Backoffice.