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Introduction
Multi-factor authentication (MFA) is an enhanced security measure. Once enabled, the Antavo Loyalty Platform users will be required to provide two types of identification when logging in to the Backoffice.
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Configure Multi-factor authentication
Follow these steps to set up MFA for increased security on your own profile.
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You must enter your password and the unique, 6-digit-code to sign in to the Backoffice. A new code is generated every 30 seconds in the mobile device app.
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Enforce Multi-factor authentication
Brand owners or those who have elevated Backoffice administrator rights can enforce the platform users to use two-factor authentication as a login method when logging in for increased security.
Find this setting by navigating to General settings → Users, select the platform user and scroll down to the bottom of the page.
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This functionality is available to be configured under the User editor interface.
What happens if MFA is enforced but the settings are not done correctly?
If the user is required to log in using MFA, but it is not yet set for the user (the Google Authenticator app is not connected to Antavo), then the following page will appear upon login:
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After logging the user is navigated to https://loyalty.{environment}.antavo.com/user/2fa/select
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