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After a workflow has been activated, a Log and the Running workflow tabs appear in the sidebar.

Table of Contents

Log

List of log items

A new item is added to the log every time a workflow is triggered by an event or a date. The list provides the following information:

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Clicking the 'Details' button reveals further information about the workflow execution.

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Log item page

The Details page of each workflow log item enlists all the nodes that the workflow went through during the process and indicates the output of the logical evaluations executed by these nodes.

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In case the workflow could not be executed as a result of an error, the ‘Error’ section of the page highlights the reason why the process failed.

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Route highlighter

Clicking on the (blue star) icon of nodes listed on the Log item page, you can see highlighted path, as the video demonstrates.

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Accessing workflow logs from Customer insights

To learn how you can find information on the workflows that affected specific customers, read the Workflow logs and Events paragraphs of the Customer Insights user manual article.

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Running workflows

The Running workflows tab list the workflow executions that are paused by a Wait node. The list provides the following information.

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