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Multi-factor authentication (MFA) is an enhanced security measure. It is used for securing data and applications where a system requires a user to present one or more additional verification factors to gain access to the platform, decreasing the likelihood of a successful cyber attack.
Once this module is enabled in Antavo, the
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Backoffice users will be required to provide two types of identification when logging in
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, namely the default Antavo Backoffice login credentials and the Google Authenticator app verification.
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Configure Multi-factor authentication
Follow these steps to set up MFA for increased security
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of your account:
Click on your username's icon in the bottom left corner
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Click
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the
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‘Manage profile’ button
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Go to the Two-factor authentication tab
Click the Google Authenticator option
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In case this tab |
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is not visible, the module is inactive. Please submit a ticket through the Antavo Service Desk to have this set up in your brand. |
After the Google Authenticator has been selected, you will be asked to obtain the Google authenticator application for your mobile device.
Once you have installed it on your mobile device, click
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‘Next’ and scan the QR code that appears on the screen. This action will add your Antavo account to the authenticator app
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on your mobile device.
Enter your Antavo login credentials, click ‘Login’ then you’ll be asked to enter the unique, 6-digit
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code that you can find in the authenticator app to sign in to the Backoffice. A new code is generated every 30 seconds
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.
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Enforce Multi-factor authentication
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Backoffice administrators and users with roles that are enabled to update user settings can enforce the
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Backoffice users to use two-factor authentication
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when logging in for increased security.
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Find this setting by navigating to General settings → Users, select the platform user and scroll down to the bottom of the page.
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What happens if MFA is enforced but the settings are not done correctly?
If the user is required to log in using MFA, but it is not yet set for the brand (the module is turned off) or the user (the Google Authenticator app is not connected to Antavo), then the following page will appear upon login:
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This functionality is available for configuration under the Users interface.
If the two-factor authentication is enforced, but the user’s authentication has not been configured yet when trying to log in, the user is redirected automatically to the MFA configuration interface (https://loyalty.{environment}.antavo.com/user/2fa/select
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All the menus (main menu, module menu) are disabled
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) and has to go through all steps of MFA setup before accessing the pages of the Backoffice.