Multicurrency

The Multicurrency module makes it possible to assign points for purchases based on the customer’s currency by introducing a point-to-currency ratio in the point calculation. This module lets you reward customers’ purchases globally without the need to set up separate loyalty programs, and without worrying about over-, or under-rewarding purchases due to the value difference between currencies. Plus, our solution provides an easy-to-follow point conversion mechanism, in case any of your customers change their currency.

Find the configuration page of the Multicurrency module by clicking on the Modules icon in the sidebar and typing ‘Multicurrency’ into the search field.

Currency management

• Auto-convert
  If this option is enabled the customer currency is automatically updated according to the currency of the last purchase made. If not, the currency can only be changed through a Profile event or a workflow.
  Please note, that the points that the customer earned previously are not recalculated upon currency change.

• Exchange rate
  In the first row, you can find the default currency of your loyalty program that is set during the implementation phase.
  Please submit a ticket through the Antavo Service Desk in case you need to change the default currency.
  By clicking the ‘Add’ button you can define further currencies with conversion rates:

  • Define the currency
    Please make sure the name of the currency in your purchase data is sent in the same format. We recommend using ISO 4217 codes.

  • Enter the multiplier of the default currency next to each of your added currencies
    The help text below helps you double-check conversion rates.

Open

Don’t forget to click the ‘Save’ button after you have finished configuring or modifying the module settings. If you change your mind, use the ‘Cancel’ button to exit the setup page without saving your changes.

Reward-related multicurrency settings

To avoid under-, or overpricing your rewards, you need to assign different point prices to all currencies. If the Multicurrency module is enabled in your loyalty program, a ‘Price per currency’ button will appear in the reward editor, so you can set point prices per currency, right next to the field where you define the base currency price.

• Click ‘Price per currency’

• Define the point price of the reward for each currency

• Click ‘Close’ to save your settings

Please make sure you hit ‘Save’ at the bottom of the reward configuration before leaving the page.