Reward settings

You can find the Settings tab in the sidebar of the Rewards module page. This tab provides the interface to enable two reward-related functionalities of the platform.

Show reward description on the Customer overview page

This functionality adds a preview of the reward descriptions on the Customer overview page.

Open

If enabled, the ‘Claimed rewards’ section is extended with a ‘Description’ column, that shows the reward description defined under reward settings.

Open

Reward editor

Locking mechanism

You can introduce a mechanism that locks customers from repeatedly claiming rewards within a specific timeframe.
By default, the ‘None’ option is set, which means that no lock is applied and customers can claim rewards based on the configured reward settings.
There are two options in the dropdown list to enable the locking mechanism:

• Customer
  The lock is applied to the customer, which makes a specific customer unable to claim multiple rewards in a predefined timeframe. Neither the same reward nor any other reward configured under Reward is available for this customer while the lock is active.

• Reward
  The lock is applied to a reward which means that the specific reward is not available to be claimed multiple times in a predefined timeframe. Neither the same customer nor any other customer can claim this reward while the lock is active.

While the lock is active, all reward events (concerning a reward or a customer -according to the selected option) will fail with a ‘Claim temporarily locked’ error message.

• Length of time lock
  If you have enabled one of the locking options, in this field you can define the time period while the lock is active in seconds
  The default length of the lock period is 60 seconds.