The Multicurrency module makes it possible to assign points for purchases based on the customer’s currency by introducing a point-to-currency ratio in the point calculation. This module lets you reward customers’ purchases globally without the need to set up separate loyalty programs, and without worrying about over-, or under-rewarding purchases due to the value difference between currencies. Plus, our solution provides an easy-to-follow point conversion mechanism, in case any of your customers change their currency.
Note: Currently, the solution that the Multicurrency module provides is available if the Multiaccounts module is not enabled in your loyalty program.
Currency management
Find the configuration page of the Multicurrency module by clicking on the ‘Modules’ icon in the sidebar and typing ‘Multicurrency’ into the search field.
Auto-convert
If this option is enabled the currency of the customer is automatically updated according to the currency of the last purchase made. If not enabled, the currency can only be changed through a Profile API event or a workflow.
Please note, that the points that the customer earned previously are not recalculated upon currency change.Exchange rate
In the first row, you can find the default currency of your loyalty program that is set in the database by your Implementation team. Please, submit a ticket through the Antavo Service Desk in case you need help with this setup.
By clicking the ‘Add’ button you can define further currencies and conversion rates:Define your currencies
Please make sure the name of the currency in your purchase data is sent in the same format. We recommend using ISO 4217 codes.Enter the multiplier of the default currency under each of your added currencies
Don’t forget to click the ‘Save’ button after you have finished configuring or modifying the module settings. If you change your mind, use the ‘Cancel’ button to exit the setup page without saving your changes.
Rewards-related multicurrency settings
To avoid under-, or overpricing your rewards, you need to assign different point prices to your rewards. If the Multicurrency module is enabled in your loyalty program, a ‘Price per currency’ button will appear in the reward editor, so you can set point prices per currency, right next to the field where you define the base currency price.
Click ‘Price per currency’
Define the point price of the reward for each currency
Click ‘Close’ to save your settings
Please make sure you hit ‘Save’ at the bottom of the reward configuration before leaving the page.