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If you have tiers set up in your loyalty program, you want to make sure that you are giving better and higher-value rewards to higher-tier customers. Setting tier-based campaigns great way to show appreciation to your most precious customers, plus you can incentivize lower-tier customers to climb up the ladder and come back to your webstore more often.
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As this rule will modify the behavior of the Incentivized purchase module, please make sure you have the module up and running in your loyalty program. In case you need help, you can find our guide here.
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1. Open Workflows management and click the ‘Create new workflow’ button in the sidebar
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As coupons are not sent to customers automatically by Antavo, customers will only learn that they have received a coupon if you notify them.
Antavo can provide you with the necessary information in the form of a webhook message. This way you can send your customers a notification through your newsletter provider and handle coupon redemption restrictions in your webstore environment. In this step, we will set up a webhook message, but make sure you consult with your developer team and check out this article beforehand.
Add the URL of the webhook endpoint, which your developers have set up.
Set a timeout value for the webhook request, in seconds
This is optional, but if you leave it blank, a default value of 1 second will be applied.Set the content type
The data can be sent in either URL-encoded or in JSON format, whichever is more comfortable for your developer.In the ‘Fields’ section, add the list of the information that you need Antavo to provide.
Click the ‘Update’ button
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In this example, you will learn how to set up a surprise-and-delight coupon reward that customers can easily redeem in-store. Before creating the workflow, please make sure the coupon pass reward is successfully set up first in the Rewards module and then in the Wallet module as well.
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1. Open Workflows management and click the ‘Create new workflow’ button in the sidebar
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Select the coupon type of reward already set up in the Rewards module
Select the yes option to give the coupon reward for free
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