| Table of Contents | ||||
|---|---|---|---|---|
|
...
The User Manual has moved! For the most up-to-date information, please visit our new site at docs.antavo.com.
We're committed to providing you with the best resources, and our new site offers an enhanced experience with the latest documentation. Thank you for your understanding and continued support.
In general, the categorization of rewards serves informative purposes in the Backoffice only. However, if you want to organize your rewards into categories on the customer-facing membership site as well, please consult your Account manager.
After the consultation, you can start setting up your reward categories.
...
Go to the Reward management page
...
Click on the ‘Categories’ tab on the left-hand side of the page
...
contact the Antavo Service Desk to assist you.
| Table of Contents | ||||
|---|---|---|---|---|
|
When you navigate to the Categories tab of the Reward module, first you’ll find the list of categories that have already been added.
...
Please note, that only the categories which contain at least one reward may be visible to customers.
Creating a new reward category
Navigate to the Rewards module interface
Click the ‘Create new category' option in the sidebar
Basic information
Enter the title of the categoryEnter
Add a description of the category
This will appear on the reward category pageAdd a short description
This will appear on the reward category cardshort description, if necessary
Enter a description
Add the CTA and reward claim button labels
Select a custom “Thank you” pageThank you page
Learn more about the thank you pages here.
If you want to use a previously created custom thank you page as the default thank you page for the rewards in a specific category, you can select it from the dropdown list. Learn more about the thank you pages below.
Please note that the thank you page set under a specific reward will overwrite the default category thank you page.Select the status of the category
Active: - the category appears may appear on the membership site
Coming soon : - the category appears may appear on the membership site with a “coming soon” ‘coming soon’ overlay on it and the rewards within cannot be claimed
Hidden : - the category will may not appear on the membership site
Upload a minimum 350×260 pixel image for the category
Mechanics
SegmentsConfigure segmentation
You can choose to make the reward rewards in the category redeemable for specific customer segments only.Display Decide if you want to display the reward category only for the selected segments
Tick the box if you want to hide the reward category card from customers who are not in your selected segments. Learn more about segmentation here. If you do not hide the reward category, the card will still it may be visible on the membership site for customers outside of the selected segment(s), but the redemption option will may be locked.Restriction Add a restriction message
This text will may appear on the locked card, explaining why the customer is unable to redeem rewards in this category.
...
This section only appears if you applied User Group restrictions to reward categories. The dropdown menu offers the list of groups that you have previously implementedconfigured. Selecting one makes it possible to filter the reward categories according to user groups all over the platform.
You may set up as many categories as you wish, but only the categories which contain at least one reward will may be visible to customers.
If you have the Multilanguage module turned on, use the ‘Translate’ button to add translations in the dialog that appears.
Managing categories
Use the ‘Edit’ buttons on the ‘Categories’ page to edit your categories.
A category can be deleted by clicking on the ‘Delete’ button on the upper lefthand side of the reward category editor pageinterface.