Reward categories

In general, the categorization of rewards serves informative purposes in the Backoffice only. However, if you want to organize your rewards into categories on the customer-facing membership site as well, please contact the Antavo Service Desk to assist you.

When you navigate to the Categories tab of the Reward module, first you’ll find the list of categories that have already been added.

Open

Please note, that only the categories which contain at least one reward may be visible to customers.

Creating a new reward category

• Navigate to the Rewards module interface

• Click the ‘Create new category' option in the sidebar

Basic information

• Enter the title of the category

• Add a short description, if necessary

• Enter a description

• Add the CTA and reward claim button labels

• Select a custom Thank you page
  Learn more about the thank you pages here.
  If you want to use a previously created custom thank you page as the default thank you page for the rewards in a specific category, you can select it from the dropdown list.
  Please note that the thank you page set under a specific reward will overwrite the default category thank you page.

• Select the status of the category

  • Active- the category may appear on the membership site

  • Coming soon - the category may appear on the membership site with a ‘coming soon’ overlay on it and the rewards within cannot be claimed

  • Hidden - the category may not appear on the membership site

• Upload a minimum 350×260 pixel image for the category

Mechanics

• Configure segmentation
  You can choose to make the rewards in the category redeemable for specific customer segments only.

• Decide if you want to display the reward category only for the selected segments
  Tick the box if you want to hide the reward category card from customers who are not in your selected segments. Learn more about segmentation here. If you do not hide the reward category, it may be visible on the membership site for customers outside of the selected segment(s), but the redemption option may be locked.

• Add a restriction message
  This text may appear on the locked card, explaining why the customer is unable to redeem rewards in this category.

Permissions

This section only appears if you applied User Group restrictions to reward categories. The dropdown menu offers the list of groups that you have previously configured. Selecting one makes it possible to filter the reward categories according to user groups all over the platform.

You may set up as many categories as you wish, but only the categories which contain at least one reward may be visible to customers.

If you have the Multilanguage module turned on, use the ‘Translate’ button to add translations in the dialog that appears.

Managing categories

Use the ‘Edit’ buttons on the ‘Categories’ page to edit your categories.
A category can be deleted by clicking on the ‘Delete’ button on the upper lefthand side of the reward category editor interface.