Fraud prevention

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Aggregated customer value

Before you start configuring this node, please make sure the Customer aggregation module is enabled in your brand. If necessary, please submit a request on the Antavo Service Desk to enable it for you.

The Aggregated customer value node is a fraud detection tool that helps to identify and prevent abusive usages of the loyalty scheme. By adding this node to any point of the workflow you can run a check if a threshold of an accumulated value condition is exceeded.

Typical use cases:

interrupting and preventing the registration of an event if the customer has exceeded a configured earned points threshold
setting up a limit for the number of bonus points to be earned or spent within one month
triggering a notification to the customer reminding them about the terms of use if they reached a specific number of point earn limit on the current day

The node offers the following configuration fields to define the aggregation condition:

Date range
Select the time period of values to be aggregated relative to the current date.
The available options: today, week to date, month to date, quarter to date and year to date.
Customer
Decide if the subject of accumulation should be the customer who is affected by the current workflow execution only or every customer in the loyalty program.
Aggregation type
Select the customer attribute value to be aggregated.
- earned - number of earned points
- spent - number of spent points
- accumulated - the number of earned points reduced by spent points
- standard - number of earned points except for the the points added for Campaign bonus events
- bonus - the points assigned for Campaign bonus events
Threshold
Enter the target value of the aggregation.
Please make sure you add a numeric value.

Aggregation outputs

The Aggregated Customer Value node has two types of outputs: success (green) and failure (red).

Success: The actions attached to the success output of the node will only be executed if the calculated value is equal or greater than the configured threshold.
Failure: The actions attached to the failure output of the node will only be executed when the if the calculated value is less than the configured threshold.